Terms and Conditions


Paterson’s Points (“this promotion”) forms part of the Coinks® loyalty programme. Your access to and use of this website is governed by the Coinks® terms and conditions and the supplemental terms and conditions below.

Please read both the Coinks® terms and conditions and the supplemental terms and conditions, before using this website. If you do not understand anything please ask for further information.

Information about us

www.patersonshortbread.com (the "Site") is a site operated by Coinks Limited by agreement with Paterson Arran Ltd (“promoter”, "we" "us" or "our").

Paterson Arran Ltd, The Royal Burgh Bakery, Livingston, West Lothian, Scotland,EH54 5DN (please do not send correspondence to this address).

Coinks Ltd, Woodland Granaries, Narrow Lane, Wymeswold, Leicestershire LE12 6SD.

Access to and use of this website

Start by reading the Coinks® terms and conditions which will govern your use of the Site (and the Coinks® loyalty programme generally). These will tell you, amongst other things:

  • Whether you are eligible to participate in this promotion

  • How you must register for, access and use it and when your access and use may be terminated or restricted;

  • How the rewards, the points value of rewards, the means of collecting points and the points value of promotional packs may change over time, and

  • The responsibilities Coinks® have to you in respect of the Site and the Coinks® loyalty programme generally).

  • Paterson-Arran is referred to as a 'Points Distributor' under the Coinks® terms and conditions and www.patersonshortbread.com is referred to as a Coinks® website (and as part of the 'Programme'). Now read the following terms and conditions, which apply only to your use of the Site.

Paterson’s Points terms and conditions

  1. The promotion is open to UK, Channel Islands & Isle of Man residents aged 18 or over, excluding employees and their immediate families, of Coinks Ltd and Paterson Arran Ltd, its associated companies, agencies and anyone else professionally connected with this promotion. Internet access is required to participate.

  2. Additional instructions and rules on how to join Paterson’s Points programme, start collecting points and redeem points for rewards or prize draw entries are set out on the Site. These instructions and rules form part of these terms and conditions.

  3. The Site and the ability for members to participate in Paterson’s Points programme (including the ability to redeem points for any available rewards or prize draw entries) will be available until 31st December 2016 (or such later date as we indicate on the Site from time to time).

  4. Promotional packs are subject to availability.

  5. Codes on promotional packs are exchanged for points. Each code can only be used once. All codes must be entered directly by you. Syndicated code entries or those made using methods such as a computer macro, a script or the use of automated devices or processes are not allowed and all such code entries will be disqualified.

  6. We reserve the right to restrict the number of codes that can be entered per day per member. Only points collected from promotional Paterson’s Shortbread packs can be entered and used to redeem any rewards and enter prize draws on this Site. Once deducted to redeem a reward or enter a prize draw, points cannot be refunded.

  7. Certain rewards will be limited to a specified fixed quantity either overall or over a specified time period (e.g. per month). All members will be able to collect points to redeem against any available rewards and they will only be available until the fixed quantity has been used up. Once they're gone, they're gone!

  8. There is no cash or other alternative to any reward or prize, in whole or part, except, owing to circumstances beyond the reasonable control of the promoter, the promoter reserves the right, from time to time, to substitute a suitable alternative of equal or greater value.

  9. Please allow up to 28 days from point redemption for receipt of rewards. All rewards redeemed through this Site will be fulfilled by Coinks®. Any queries or complaints in relation to the fulfilment or performance of Rewards provided by us should be directed by email to support@coinks.com or by mail to: Paterson’s, Coinks Ltd, Woodland Granaries, Narrow Lane, Wymeswold, Leicestershire, LE12 6SD.

  10. All personal information that you submit to us will be held and used by us and Coinks® in accordance with our Privacy Policy. Please note that this will apply to personal information you submit through this Site in place of the privacy policy included within the Coinks® Terms and Conditions.

  11. In the unlikely event of a pack not having a legible code please contact us. Proof of illegible pack codes may be required in these instances. Should you have any other issues with this promotion, please email support@coinks.com or write to Paterson's, Coinks Ltd, Woodland Granaries, Narrow Lane, Wymeswold, Leicestershire LE12 6SD.

Use of the Paterson’s Points website

  1. We have made all reasonable efforts to ensure that all information provided through the Site is accurate at the time of inclusion; however, there may be inadvertent and occasional errors for which we apologise.

  2. We make no commitment about the information provided through the Site, including hypertext links or any other items used either directly or indirectly from the Site, and reserve the right to make changes and corrections at any time, without notice. We accept no responsibility for any inaccuracies or omissions in the Site and any decisions based on information contained in the Site are the sole responsibility of the visitor. We accept no liability for any direct, special, indirect or consequential damages, or any other damages of whatsoever kind, resulting from whatever cause through the use of any information obtained either directly or indirectly from the Site.

  3. Paterson’s and all associated brands, product names and trademarks used within this Site are the property of Paterson Arran Ltd.

Coinks® is a registered trade mark of Hive Online Ltd.

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